Local Technical Issues

Customers may encounter various errors while accessing or attempting to make purchases on the The Vintage Hub website. These errors include:

  • 502 Error
  • 524 Error
  • A whiteout screen
  • A frozen screen
  • Warning messages displayed on the screen

The 502 and 524 errors are typically related to server issues, and in most cases, they are temporary and last only for a few seconds. If you encounter these errors, please refresh the page after waiting for a couple of minutes.

Most of the other errors are likely due to issues on the client’s side rather than The Vintage Hub’s side. To troubleshoot these issues, please follow the steps below:

  1. Clear your browser’s cache and cookies:

    • Cached data and cookies from previous visits may conflict with our website’s data and cookies. To resolve this, clear your browser’s cache and cookies, as this can often resolve most local issues.

    Shortcut Keys:

    • For Internet Explorer, Edge, Google Chrome, or Mozilla Firefox: Ctrl + Shift + Delete
    • For Safari: Command + Shift + E

    Note: Make sure to close and reopen your browser after clearing the cache and cookies.

    • To Clear Cache and Cookies on Google Chrome (for both Desktop and Mobile):

  1. Click the Tools menu (three dotted lines in the upper-right corner).
  2. Select History.
  3. Select Clear Browsing Data. Check the options for Cookies and other site data and Cached images and files, then select Clear Data (make sure you set it to “All time”).
  4. Close and reopen Chrome to save your changes.
    • To Clear Cache and Cookies on Mozilla Firefox:

  1. Click on the Tools bar.
  2. Click on Options (For Mac – Preferences).
  3. On the left menu, select Privacy & Security.
  4. Under Cookies and Site Data, click the “Clear Data…” button.
  5. Select the two options and click on Clear now.
  6. Close and reopen Firefox to save your changes.
    • To Clear Cache and Cookies on Safari for MacOS:

  1. Click on Safari on the top menu bar.
  2. Click on Preferences.
  3. Click on the Privacy tab.
  4. Click on Manage Website Data…
  5. Click on Remove All.
  6. Click on Remove Now.
  7. Go to the Safari menu on the top menu bar.
  8. Select Quit to close Safari and save your changes.
    • To Clear Cache and Cookies on Safari for iOS:

  1. Go to the Settings app on your device.
  2. Scroll down to the Safari menu.
  3. Scroll down and select Clear History and Website Data.
  4. Select Clear History and Data in the pop-up.
  5. The button will turn gray when cache and cookies have been cleared.
    • To Clear Cache and Cookies on Google Chrome for iOS:

  1. Open Google Chrome on your iOS device.
  2. Click on the menu toolbar in the bottom right corner.
  3. Select Settings.
  4. Select Privacy.
  5. Select Cookies, Site Data, and Cached Images and Files (make sure to set it to “All time”).
  6. Click Clear Browsing Data at the bottom of the screen.
  7. Then click again on Clear Browsing Data to confirm.

Try using an incognito window:

If you don’t want to clear your cache and cookies, you can try accessing our website in an incognito window, which doesn’t use cached data or cookies. This should yield similar results to clearing your cache and cookies.

To Open an Incognito Window on Google Chrome (for both Desktop and Mobile):

Shortcut keys: Ctrl-Shift-N (Windows) or Command-Shift-N (macOS).

Click the Tools menu (three dotted lines in the upper-right corner), then click on New Incognito Window.

To Open an Incognito Window on Mozilla Firefox:

Shortcut keys: Ctrl-Shift-P (Windows) or Command-Shift-P (macOS).

Click on the Tools bar, then click on New Private Window.

To Open an Incognito Window on Safari for MacOS:

Shortcut keys: Command-Shift-N (macOS).

Click on the File menu, then click on New Private Window.

To Open an Incognito Window on Safari for iOS:

Open Safari on your iPhone, tap the new page icon in the lower-right corner, tap Private in the lower-left corner, and tap the + symbol or tap Done.

Try using another browser:

In rare cases, the browser you are using may have issues. You don’t have to experience issues on every page. If you have another browser installed on your device, please try accessing thevintagehub.com in that browser.

Try using another device:

In some rare cases, your operating system may conflict with The Vintage Hub’s data. If this is the case, try accessing the website on a different device.

Try using a different network connection:

If you have a firewall or proxy in place, it might block some HTTP requests, leading to issues. In such cases, try visiting our website using a different network connection.

If you continue to experience problems, please don’t hesitate to contact us. We are always here to assist you.

money back guarantee

We offer free nationwide home delivery on all orders

At The Vintage Hub we believe buying furniture should be easy and convenient, therefore we offer free nationwide delivery on the whole island of Ireland. Dublin and surrounding areas is delivered personally by us whereas the rest of the country we use independent couriers we have worked with for years. Once an order has been placed we will be in touch to set a day and time that suits you for delivery.

Does The Vintage Hub ship furniture internationally?

We have years of experience shipping furniture and items to all corners of the world. We ship your furniture or items using reliable couriers or freight companies by making professional shipping crates or suitable boxes depending on the item size. Shipping is not as expensive as many people may think, we offer a variety of options such as air, land or ocean freight. If you would like a quote on a specific item, please get in touch with us and we will get back to you within 24 hours.   

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